Return Policy

We hope you like your Michley Tivax item, but if it’s not a perfect fit for you, you can return it for a refund within 30 days of delivery.

- The returned item must be in the original condition and packaging.

- When we get your return, if it meets the return conditions, the original cost (including the cost of shipping to you within the United States) will be refunded using your original payment method.

- The cost of shipping the return to Michley Tivax is the customer’s responsibility and is not refundable.

- To return your item, email us at support@tivax.com to ask for return instructions. Let us know when you bought the item, that you bought it on tivax.com, and that you would like a refund. Email is usually the fastest way to reach us, but you can also call us at (888) 338-4829 to ask for a return.

 

Warranty Returns

If your item is defective, but the 30-day return period is over, please check to see if your item has a warranty paper enclosed with it. Even though it can no longer be refunded after 30 days, you might still be able to return it for a replacement. Please see the warranty paper for more details. Always contact us before starting any type of return.